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Frequently Asked Questions

Do you deliver everywhere in Australia?

Yes, we deliver insulation Australia wide. Most customers can order online and pay for delivery at checkout.

You will need to contact us for a quote if you live in Tasmania, the Northern Territory and certain regional areas. Give us a call on 1300 729 639 or send us an email

Is every product available for delivery?

No, some brands are only sold in certain parts of Australia. 

Limited Availability

• Expol Insulation  – VIC / NSW / ACT
• Autex GreenStuf – VIC / NSW / ACT
• Autex Quietspace – Not Sold in SA 

If you are looking for polyester insulation in QLD. WA and SA, then take a look at Bradford Polymax Insulation.

Widely Available

• Knauf Earthwool
• Bradford Insualtion
• Flether Pink Batts
• Kingspan Insulation
• Autex Quietspace 
• Pirmax PIR 

Please note that we have different pricing in Tasmania and the Northern Territory.

How much will delivery cost?

At checkout, we’ll calculate a delivery price for your order based on your location. We have a flat delivery rate of $85 in the major cities.

If your location is not listed at checkout, then please contact us for a custom quote. Please let us know the type and quantity of insulation required.

When will my order get delivered?

You can select your preferred delivery date at checkout. Standard orders are delivered within 1-3 business days in cities and 2-4 days in regional areas. 

Occasionally, items may be out of stock. In this instance we will alert you within 1 business day and provide you with an approximate delivery date.

Specialised products have a longer lead time as indicated on the product page. Please do not hesitate to contact us if you have any questions.

Where are your pickup locations?

We stock Knauf Earthwool Insulation at our Melbourne and Sydney warehouses. We will contact you once your online order is ready for pickup.

Melbourne Warehouse

11 Buch Avenue
Epping VIC 3076

Sydney Warehouse

17 Watsford Rd
Campbelltown NSW 2560

80+ Pickup Locations in Australia

Please contact us for the nearest pickup location in your State. Our suppliers typically stock one brand of insulation and require 1-2 days to process the order before it can be collected. We can help you to check stock availability and fast track your order if necessary. 

Can I return leftover packs?

Yes, you can return leftover insulation packs to Pricewise Insulation. Returns must be made within 30 days of ordering and will incur a 15% restocking fee. The packs must be in their original condition without any damage.

You can return the insulation to the warehouse where it was dispatched, or pay for courier to collect it from your home or building site.

How much insulation do I need?

The easiest way to work out how much insulation you need is to:

  1. Calculate total area to cover
  2. Deduct the windows and doors
  3. Deduct 10% for wooden framing 

If you are installing insulation for the first time, then be prepared for a bit of wastage. Instead of deducting 10% for framing, you might want to deduct 5%.

What does 'pack coverage' mean?

If your home is built with timber joists, then this will reduce the number of square metres that you need to buy. This is because the insulation fits between the  joists.

Actual m2 = How many m2 per pack
Coverage = How many m2 each pack will cover (+10%)

For example, one pack may contain 10m2 of insulation batts, but will cover up to 11m2. 

常见问题

安装服务:

部分地区我们提供付费安装服务。请联系我们咨询报价。

商业工程/大额订单/其他商业建材:

我们提供商业建筑所需的保温隔热材料,例如Kingspan boards。

我们与众多建筑商和建筑队伍建立了长期合作伙伴关系,请联系我们获得完整的产品目录及商业价格表。您可以拨打电话1300 729 639或者发送邮件至sales@pricewiseinsulation.com.au

你们是否可以送货到澳洲任何地方?

是的我们支持全澳配送。您可以在网上下单并在提交订单的时候支付运费。若您在塔斯马尼亚,北领地以及某些偏远地区,请联系我们咨询运费。您可以拨打电话1300 729 639或者发送邮件至 sales@pricewiseinsulation.com.au

所有的产品都可以要求送货上门吗?

并非每一件产品都支持送货上门。某些产品只在特定的地区销售。

有限供应:

  • Expol Insulation  – VIC / NSW / ACT
  • Autex GreenStuf –  VIC / NSW / ACT
  • Autex Quietspace – SA不供应 

如果您在QLD, WA以及SA, 需要选购聚酯纤维材料(polyester insulation)请访问 Bradford Polymax Insulation.

运费如何计算?

在您提交订单时,我们会根据您的地址来计算运费。大部分地区的运费为$85。如果您所在地区不在我们的地址清单上,请联系我们。

我的订单何时送达?

您可以在提交订单时选择期望的送货时间。通常订单送达时间为:城市1-3个工作日,偏远地区2-4 个工作日。 少数情况下产品可能会缺货。这种情况下我们会在您下单的当日联系您并通知您预计送货 时间。

如果选择自提,提货点有哪些?

Knauf Earthwool 提货地点有:

墨尔本仓库

11 Buch Avenue
Epping VIC 3076

悉尼仓库

17 Watsford Rd
Campbelltown NSW 2560

除此之外我们拥有超过80个提货点分布在澳大利亚不同地区。请联系我们获知离您最近的地点。

安装后剩余的产品可以退货吗?

是的,下单30天内您可以退货给我们。我们可能会收取15%的退货费。退货产品必须包装完好。

我应该订多少材料呢?

确定所需材料数量的最简单方法是:
1. 计算需要覆盖的总面积
2. 减去门窗所占面积
3. 减去10%的木制框架所占面积
如果您是第一次安装保温隔热材料,请预留部分富余材料以应对安装过程中可能出现的浪费。这时请减去5%的木制框架所占面积,而不是减去10%。

每包覆盖面积(pack coverage)是什么含义?

如果您的房屋是用木托梁建造的,那么这将减少您需要购买的数量。这是因为保温棉被塞在木梁中。

实际面积=每包平米数

可覆盖面积=每平米材料实际覆盖面积(+10%)

例如,每包海绵包装上标明实际面积10m2,但是安装时实际覆盖11m2。

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