Refund policy

Returns must be made within 30 days of purchase and may incur a restocking fee. Some custom made products cannot be returned.

Cancellations, Returns and Refunds

In addition to the mandatory statutory rights available to customers under the Competition and Consumer Act 2010 and other applicable consumer laws, Pricewise Insulation may at its discretion issue You a refund if Pricewise Insulation has provided its written consent and:

• the order is cancelled prior to the Shipment of the Product; or
• the Product is returned within 30 days of purchase without being opened or damaged.

Collection charges will apply depending on the place of collection. Pricewise Insulation may deduct reasonable collection charges from the amount to be refunded, and may also charge a minimum 15% restocking fee on the return of standard stocked products.

• A 15% restocking fee will apply for glasswool, polyester and rockwool products.
• A 30% restocking fee will apply for foam and rigid insulation products.
• With custom made products, we cannot guarantee returns or refunds.

The restocking fee may be higher for non-stocked products, or products which are manufactured to order. Products or parts will not be accepted for return or credit without Pricewise Insulation’s prior written consent.

You may return the insulation to the warehouse which it was dispatched from or pay for a courier to collect it from your home or building site.

Returns Policy

Leftover products may be returned to Pricewise Insulation if they meet the below requirements:

• Items must be returned within 30 days of ordering.
• Insulation products must be in their original packaging and condition.
• We reserve the right not to refund wet or damaged products.
• A 15% restocking fee will apply for glasswool, polyester and rockwool products.
• A 30% restocking fee will apply for foam and rigid insulation products.

Please also note the following:

• We cannot guarantee returns or refunds for custom made products.
• Some manufacturers do not allow returns in certain states. This will be outlined on the product page itself.
• You may return the insulation to the warehouse which it was dispatched from, or pay for a courier to collect it from your home or building site.

Please give our team a call on 1300 729 639 to make arrangements.

Statutory Consumer Guarantees

Pricewise Insulation acknowledges that the Competition and Consumer Act 2010 contains statutory consumer guarantees that cannot be excluded. For example, consumers can rely on a guarantee that goods are of acceptable quality and are reasonably fit for purpose; and that services will be provided with due care and skill and are reasonably fit for their purpose.

These Terms and Conditions are not intended to exclude or restrict these guarantees.

Freight Damage, Goods Not Received and Defective Products Notification

Notice of transit damage, goods not received or any claims for defective Products should be made to Pricewise Insulation Sales Support on 1300 729 639 immediately upon Delivery of the Products, and no later than within 48 hours of Delivery of the Products. We reserve the right to investigate any such claims in order to verify the legitimacy of such claims, prior to paying any refund. Should we refuse to pay you a refund or offer you a replacement, we will provide you with a written reason for this refusal.