Shipping policy
Choose your date
You can choose your preferred insulation delivery or pickup date at the online checkout. We will contact you the same business day to confirm the delivery or pickup arrangements.
Delivery times
Standard orders are delivered within 1–2 business days in metro areas and 1–3 business days in regional areas. Some products have a longer lead time, as indicated on the product page.
Delivery pricing
Delivery is charged from $99 in Melbourne, Sydney, Brisbane, Adelaide and Canberra. The delivery price is calculated at the checkout based on your postcode. For regional and island delivery, or for a custom delivery quote, please contact us.
Leave or sign
If you won’t be home on the day of delivery, please leave a note at checkout to let us know where your order can be left. Please choose a dry area out of the rain.
Warehouse pickup
Each brand has a different pickup location. Please contact us for the nearest pickup location in your state. Standard orders are ready for collection within 1–2 business days.
Delivery
Provided your delivery address is a physical address within Australia, Pricewise Insulation will make all reasonable efforts to despatch or make available for pickup, Your Products within 2 Business Days, or the time stipulated in Your order form. If we are unable to deliver Your products within the specified time for any reason, we will notify you of any expected delay and may offer the option of a substitute Product (which may be a different price) or a refund of the payment made. If You choose to take a substitute Product, Your order will be amended and a new acknowledgment will be sent to You by Pricewise Insulation. If You have any additional queries regarding your order please contact Us via the details on the Contact page on our Website.
Pricewise Insulation will only deliver to a physical address within Australia. We do not deliver to PO boxes.
Shipment and Risk of Loss
Pricewise Insulation will ship according to its standard commercial practice. Risk of loss and damage to all Products will pass to You upon Delivery. Title to all Products will pass to You upon the later to occur of Delivery and when payment in full has been received by Us from You for the Products you have ordered and for any associated freight costs.
Freight Damage, Goods Not Received and Defective Products Notification
Notice of transit damage, goods not received or any claims for defective Products should be made to Pricewise Insulation Sales Support on 1300 729 639 immediately upon Delivery of the Products, and no later than within 48 hours of Delivery of the Products. We reserve the right to investigate any such claims in order to verify the legitimacy of such claims, prior to paying any refund. Should we refuse to pay you a refund or offer you a replacement, we will provide you with a written reason for this refusal.